Trade Counter Assistant

Job description

Trade Counter Assistant – Plumbing & Heating Supplies
Locations: Limerick | Kilkenny | Laois | Tullamore
Employment: Full-time, permanent (one Trade Counter Assistant role available in each branch)

About the Role

A leading Irish plumbing and heating supplier is looking for enthusiastic Trade Counter Assistants to join its busy branches in Limerick, Kilkenny, Laois and Tullamore. Each Trade Counter Assistant will be the first point of contact for local plumbers, heating engineers and retail customers, providing product advice, processing sales and ensuring a smooth, professional counter service.

Key Responsibilities

• Welcome trade and retail customers, identify requirements and offer product guidance

• Process orders, quotations and returns accurately using the point-of-sale system

• Pick, pack and hand-over stock from the warehouse or arrange delivery where required

• Maintain an organised, well-stocked counter and showroom area, ensuring product displays are tidy and up to date

• Promote special offers and upsell complementary products to maximise sales

• Support stock control: book goods in, carry out cycle counts and liaise with the warehouse on discrepancies

• Handle payments, refunds and basic cash-up procedures at the end of shift

• Answer phone and email enquiries promptly, providing pricing and availability information

• Work closely with the branch manager and external sales team to meet branch targets

• Follow all health, safety and manual-handling guidelines on site

What We’re Looking For

• Previous experience in a trade counter, builders’ merchant, DIY, plumbing or heating environment is an advantage

• Strong customer-service skills with confident, clear communication

• Good numerical ability and basic IT skills (EPOS and MS Office)

• A hands-on approach and willingness to learn product ranges quickly

• Organised, reliable and able to multitask in a fast-moving setting

• Comfortable with manual handling and working in a warehouse/counter mix

• Fork-lift licence (counterbalance or reach) is helpful but not essential

• Full driving licence is desirable for occasional local deliveries

What’s on Offer

• Competitive hourly rate / salary, reviewed annually

• 39-hour week, Monday to Friday with occasional Saturday rota (overtime paid)

• Branch-based training on plumbing and heating products plus ongoing development

• Staff purchase discount on all stock lines

• 20 days annual leave plus bank holidays

• Company pension scheme after probation

• Free on-site parking and work-wear provided