Senior Account Manager

We are looking for an Account Manager who will act as the day-to-day liaison and contact on some of our global accounts.

Key Responsibilities

Working closely with the Account Director you will:

• Focus on the delivery of the annual sales and margin targets for your dedicated client portfolio.
• Effectively manage and deal with all types of enquiries. This will involve identifying clients’ needs and providing a professional and efficient service with tight deadlines and fast turn arounds.
• Produce quotes and costings for clients and Account Directors as required.
• Have good product awareness and knowledge and an ability to work with approved suppliers to source great product at the best value.
• Assist with identifying new Customers.
• Proactively identify merchandise opportunities (upsell) within accounts.
• Know when to escalate issues to Account Director and do so in a timely manner.
• Oversee and mentor Account Administrators.

• Be highly creative and able to develop bespoke product from concept through to production.

• Ensure all product developments are in line with customer expectations in terms of sustainability, brand guidelines, target market execution and client marketing strategy, whilst meeting the commercial requirements of Mace.
• Produce reports as required by clients and Account Directors.
• Have the ability to communicate with different functional areas, for example warehouse, courier companies, designer, website, suppliers.
• Adhere to all company ISO policies.

Key requirements

You will have:

• 2-3+ years’ experience working in fast-paced office environment.
• Proven ability to maintain and grow client relationships, working with key stakeholders at both junior and senior levels.
• Excellent communication and presentation skills (both written and verbal).
• Examples of where you have delivered high value and volume projects within specified timelines.
• Excellent organisational skills and excellent attention to detail.
• Excellent administration & interpersonal skills.
• Positive attitude and hands on mentality.
• Excellent IT Skills, in particular good knowledge of Excel and PowerPoint.
• German speaker would be an advantage.

If it is progression and opportunity you want, you‘ll get it here.

We offer the right candidate:

• A competitive salary plus bonus structure
• Serious Illness Cover and Death in Service Cover
• Facility to join Group PRSA scheme
• Day off on your birthday
• Company funded social activities including wellness days and nights out
• Cycle to Work Scheme
• Tax Saver tickets
• Volunteering Days