Restaurant Manager

Restaurant Manager – Prestigious Golf Club

A well-established golf club is seeking a dedicated and experienced Restaurant Manager to oversee the customer-facing areas and office administration of its restaurant. The ideal candidate will be responsible for delivering exceptional customer service, ensuring smooth operations, and achieving revenue and efficiency targets while fostering a positive work environment.

Key Responsibilities:

• Report directly to the club‘s Operations Manager.
• Ensure a seamless and welcoming experience for all guests.
• Maintain consistently high levels of customer satisfaction.
• Foster a positive and productive team culture.
• Train staff to uphold uniform service standards and conduct regular refresher sessions.
• Ensure cleanliness and adherence to health and safety regulations at all times.
• Handle customer complaints effectively and escalate where necessary.
• Work closely with department managers to ensure smooth coordination.
• Ensure all service items and consumables meet the highest standards.
• Manage stock levels, including ordering and replenishment.
• Balance budget expenditure against revenue.
• Manage staffing costs within pre-agreed budgets.
• Maximise all revenue streams using strategic selling techniques to achieve agreed gross profit targets.
• Minimise stock waste and losses through monthly stock takes.
• Develop and review annual and monthly plans in collaboration with the Operations Manager and Head Chef.
• Provide weekly revenue reports to the Operations Manager.
• Attend weekly HOD meetings to plan restaurant and kitchen operations at least 7-10 days in advance.
• Identify, correct, and report POS system anomalies in a timely manner.
• Implement staff and member policies as directed by the line manager.
• Identify and implement efficiency improvements across all operational areas.

Experience & Skills Required:

• 2-3 years of experience in a Food & Beverage management or supervisory role.
• Excellent communication and interpersonal skills.
• Strong knowledge of food safety and hygiene regulations (HACCP certification preferred).
• Proven leadership and team motivation abilities.
• Experience in staff training and development.
• Competence in budgeting and cost control.

What We Offer:

• A collaborative and supportive team environment.
• Meals on duty.
• Discounts in the Pro Shop.
• Complimentary rounds of golf.
• Professional development and training opportunities.