Freight Operations Executive

Freight Operations Executive

Cork, Co. Cork
Monday to Friday, 9:00am to 5:30pm
1 hour unpaid lunch break
Flexibility required to meet business needs

Freight Operations Executive

We are seeking an experienced and detail-focused Freight Operations Executive to join a busy Air and Sea Freight team based in Cork.

This is an excellent opportunity for a confident and organised Freight Operations Executive who enjoys working in a fast-paced logistics environment and can manage import and export shipments efficiently from start to finish.

The successful Freight Operations Executive will play a key role in coordinating sea freight and air freight consignments, maintaining service levels, ensuring compliance, and supporting the profitable movement of customer shipments.

Key Responsibilities

• Receive and process customer bookings accurately and efficiently
• Check rates and costs at booking stage to ensure accuracy
• Monitor bookings through shipping line and airline tracking systems
• Issue Air Waybills, Master Bills of Lading and House Bills of Lading
• Manage import and export FCL, LCL and air freight consignments moving in and out of Ireland
• Create shipments in CargoWise upon receipt of pre-alert documentation
• Coordinate shipment documents and hand over to the internal customs brokerage team for import clearance
• Send customs entries to customers to ensure duty and VAT payments are received before cargo arrival where required
• Check Bill of Lading status, including original, express and Air Waybill requirements
• Review Incoterms to ensure correct handling procedures are followed
• Arrange hauliers for collection and delivery to final destination
• Organise transport for sea freight collections as required
• Send booking confirmations to customers with ETD and ETA details
• Arrange customs export entries through the internal brokerage team
• Scan and send pre-alert documentation to partners and agents for import and export departures where required
• Finalise invoicing and costs with the billing team
• Resolve account queries quickly by phone and email
• Respond to customer queries and communications within agreed timeframes
• Maintain strong service standards and effective communication with internal and external stakeholders

Requirements

• Minimum 2 years‘ experience in sea freight and import/export operations
• Good working knowledge of Microsoft Excel and Word
• Strong customer service experience in a fast-paced environment
• Customs clearance experience would be an advantage
• Ability to work towards targets and operational objectives
• Strong interpersonal skills with the ability to work independently
• Able to work to strict deadlines with a high level of accuracy
• Excellent attention to detail

What‘s on Offer

• Career development opportunities
• Five weeks‘ annual leave
• Pension scheme
• Competitive salary
• Bonus scheme
• Wellbeing support