Customer Service Executive

Looking for a new challenge? Join our client’s team as a Customer Service Executive in North County Dublin. This role is perfect for a motivated professional eager to grow within a fast-paced, collaborative environment. Our client offers strong career progression opportunities, with team members excelling in logistics and supply chain roles.

Key Responsibilities:

• Manage key customer accounts, ensuring performance targets (KPIs) are met.
• Build strong relationships with new and existing customers for retention and growth.
• Liaise with customers, suppliers, and partners to provide exceptional service.
• Handle customer queries professionally and efficiently.
• Coordinate with customs and other regulatory bodies as needed.
• Prepare customer quotations and convert them into bookings.
• Process customer rates, supplier charges, and invoicing.
• Identify and implement continuous improvements to enhance customer service.
• Work closely with colleagues across national and international offices.
• Prioritise tasks and meet deadlines with a flexible, hands-on approach.
• Ensure top-notch customer service at all times.
• Handle customs-related processes like export and import declarations.
• Perform general office and admin duties as needed.

Skills and Experience:

• Experience in a similar customer-facing role.
• Strong attention to detail and accuracy.
• Self-motivated with good communication skills.
• Ability to work in a team and take ownership of tasks.
• Experience in road freight and customs is a plus.
• Proficient in Microsoft Office.
• Strong email and phone communication skills.
• Ability to meet deadlines and work well under pressure.

What‘s On Offer:

• 5 weeks annual leave.
• Pension scheme.
• Service awards and benefits.
• Bonus scheme.