Customer Service Agent

Customer Service Agent – Busy Call Centre

Location: Dublin
Contract: Full-time, temporary
Pay rate: €14.42 per hour
Working hours: 8:30am to 5:00pm

We are recruiting friendly, reliable and customer-focused individuals to join a busy Bus Call Centre team in Dublin. This is a full-time temporary position, ideally suited to someone with strong communication skills and a passion for helping people.

Key Responsibilities

• Handle inbound calls, emails and online enquiries from passengers
• Provide accurate information about timetables, fares, routes and service updates
• Assist with queries relating to delays, complaints and lost property
• Record customer interactions accurately
• Escalate issues when required
• Deliver a professional and friendly customer experience at all times

Requirements

• Previous customer service experience, ideally within a call centre or transport environment
• Strong verbal and written communication skills
• Calm, organised and solution-focused approach
• Confident using computers and working across multiple systems
• Ability to work effectively in a busy, fast-paced environment

What‘s on Offer

• €14.42 per hour
• Working hours of 8:30am to 5:00pm
• Full-time temporary contract
• Paid training and support
• Experience within a busy, public-facing environment