Customer Service Agent

We are currently seeking an ongoing Temporary Customer Service Agent in the Blanchardstown office, reporting to the Office Administration Manager. The successful candidate will become a part of a seasoned team dedicated to providing exceptional homecare services to thousands of customers in the Republic of Ireland and Northern Ireland. The working hours are between 8 am and 5 pm, Monday to Friday, with some work on Saturdays also within scope. Previous experience in a similar role within the healthcare industry or a related field is preferred.

Key Responsibilities:

• Responding to inquiries from homecare patients and healthcare staff in a dynamic environment.
• Coordinating with internal and external contacts to resolve daily delivery issues.
• Managing orders and tasks for field staff using a bespoke database.
• Ensuring the consistent achievement and exceeding of service levels and targets.
• Handling any other ad-hoc office administration duties as they arise.

Ideal Candidate Attributes:

• Customer-focused with excellent interpersonal skills.
• Outstanding telephone manner and attention to detail.
• Ability to effectively prioritise workload.
• Flexible approach to all aspects of the role.
• Strong communication and organisational skills.
• Proficient in Microsoft Word & Excel.
• Knowledge of Microsoft Dynamics systems is desirable but not essential.