Customer Delivery Manager

Job description

Customer Delivery Manager

North Dublin | €50,000 – €55,000 | Monday to Friday, 8:00am – 5:00pm

We are seeking an experienced Customer Delivery Manager to lead and develop our Customer Delivery team in North Dublin.

This role would suit someone currently working as a Customer Delivery Manager, Home Delivery Manager, or Delivery Operations Manager who is looking for their next challenge.

This is a hands-on operational leadership role overseeing delivery performance, customer satisfaction, team management and day-to-day delivery operations.

Key Responsibilities

• Lead and manage the Customer Delivery team
• Oversee daily delivery planning and operational performance
• Manage customer escalations and delivery-related issues
• Monitor KPIs and drive continuous improvement
• Work closely with stores, warehouse teams and delivery partners
• Recruit, coach and develop team members

Essential Requirements

• Proven experience as a Customer Delivery Manager, Delivery Operations Manager, Home Delivery Manager or similar
• Experience managing customer delivery teams and operational performance
• Strong leadership and people management skills
• Experience handling customer escalations and service improvement
• KPI and performance management experience
• Full clean driving licence

Salary & Benefits

• €50,000 – €55,000 DOE
• Monday to Friday working hours
• Permanent position
• Career progression opportunities
• Healthcare 6 months after probation

Apply Below if interested!