Field Service Engineer

Field Service Engineer

Location: Nationwide (Based in Dublin)
Salary: €40,000 per annum + 10% Annual Bonus
Hours: Monday to Friday, 9:00am – 5:30pm
Additional: Weekend work required on a rotational basis

About the Company

Our client is one of Ireland’s leading coffee and tea suppliers, with a long-established reputation for quality, innovation, and exceptional customer service. Due to continued growth, they are now seeking a Field Service Engineer to join their nationwide service team.

This is an excellent opportunity for a technically minded individual who enjoys working independently, solving problems, and delivering outstanding customer service while supporting a premium range of coffee equipment across Ireland.

The Role

As a Field Service Engineer, you will be responsible for installing, servicing, maintaining, and repairing commercial coffee machines at customer sites nationwide. You will play a key role in ensuring customers receive a first-class service while maintaining the highest standards of equipment performance and coffee quality.

Key Responsibilities

• Install, service, and maintain a range of commercial coffee machines.
• Diagnose faults and carry out repairs efficiently.
• Respond to customer breakdowns and service calls.
• Ensure machines are operating to the highest quality standards following each visit.
• Return equipment to the workshop for repair when required.
• Manage daily schedules and complete service calls within agreed timeframes.
• Provide exceptional customer service and technical support.
• Learn and develop expertise in grinder calibration and coffee quality auditing.
• Complete all service documentation accurately and on time.
• Participate in weekend call-out and service cover on a rotational basis.

Requirements

Essential

• Technical knowledge of electrical systems and fault finding.
• Previous field service, maintenance, or engineering experience.
• Full clean driving licence.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Ability to work independently and as part of a team.

Desirable

• Basic IT skills.
• Previous experience servicing beverage, catering, or vending equipment.
• An interest in coffee and coffee equipment.
• Desire to develop a long-term career within the coffee industry.

Package & Benefits

• €40,000 per annum
• 10% Annual Performance Bonus
• €8 Daily Subsistence Allowance
• Company Vehicle
• Company Phone
• Company Pension Scheme
• Employee Discount Programme
• Sick Pay Scheme
• Company Events
• Full Training Provided
• Permanent Full-Time Position
• Career Progression Opportunities

This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and offers long-term career development within a supportive and dynamic environment.

Apply today with your CV to learn more about this exciting opportunity.