Online Sales Manager

Job Title: Online Sales Manager

Overview:
We are seeking an experienced Online Sales Manager to drive eCommerce growth and enhance the overall customer shopping experience.

Key Responsibilities:

• Manage daily online orders across our eCommerce platforms.
• Ensure all orders are fulfilled within the advertised timeframes.
• Deliver exceptional customer service to foster loyalty and retention.
• Oversee order management and ERP integration, ensuring data is processed efficiently and accurately across relevant systems.
• Liaise with branches to manage branch-fulfilled orders and maintain adequate stock levels for smooth fulfilment.
• Review and update product listings to ensure accurate and detailed product information.
• Collaborate with the Marketing and eCommerce teams to implement effective sales campaigns and promotions.
• Monitor and review all cost inputs, including delivery expenses.
• Manage relationships with courier services and website vendors.
• Undertake any additional duties as required to support business needs.

Person Specification:

• Proven experience in online sales management.
• Strong analytical skills with the ability to interpret sales data.
• Excellent interpersonal and communication abilities.
• Ability to thrive in a fast-paced, target-driven environment.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Benefits:

• 22 days‘ annual leave
• Employee discount scheme
• On-site parking
• Opportunities for career development and progression

Job Type: Permanent
Hours: Monday to Friday, 40 hours per week