Customer Delivery Planner

Customer Delivery Planner
Location: St. Margaret‘s, Dublin
Department: Customer Delivery

About the Role
Our client, a leading global retail brand is seeking a Customer Delivery Planner to join their team in Swords, Dublin.

This role is key to delivering an excellent customer experience by planning and coordinating home deliveries, managing store requests, and overseeing stock transfers.

Key Responsibilities

• Input and update orders using the delivery planning system
• Assign delivery times and allocate orders to vehicles
• Plan efficient delivery routes
• Prepare daily run sheets for drivers
• Communicate route and delivery information to drivers and warehouse staff
• Confirm schedules and liaise with drivers throughout the day
• Resolve delivery or collection issues promptly and professionally
• Work with the Customer Service team to handle delivery-related queries
• Follow company policies and procedures at all times
• Maintain cost-effective planning and operations
• Identify potential issues early and act quickly to resolve them

Essential Skills

• Strong logistics and planning skills
• Excellent administrative and organisational ability
• Clear and professional communication
• Effective problem-solving skills

Desirable Experience

• Experience in retail logistics or delivery coordination
• Background in a fast-paced, high-volume environment
• Good geographical knowledge of Ireland

Why Join Our Client?

• Rapidly growing and dynamic company
• Supportive and energetic team environment
• Strong focus on internal progression and career development
• Excellent staff discounts