Customer Care Agent

Customer Care Agent – Blanchardstown | €14.42 per hour
Location: Blanchardstown, Dublin 15
Type: Ongoing Temporary
Hours: Monday to Friday, 8:00 AM – 5:00 PM

Are you a confident communicator with a passion for helping people? Our client, a well-established provider of essential homecare services across Ireland and Northern Ireland, is currently seeking a Customer Care Agent to join their friendly and supportive team in Blanchardstown.

This is an excellent opportunity to join a values-driven organisation where your work will make a meaningful difference in the lives of patients and healthcare professionals.

About the Role:

As a Customer Care Agent, you‘ll play a key role in delivering exceptional support to customers by managing queries, coordinating logistics, and ensuring the highest standards of service. You‘ll be working closely with internal departments and external partners to resolve delivery and service issues efficiently.

Key Responsibilities:

• Handling incoming queries from patients and healthcare professionals in a timely, empathetic manner
• Liaising with internal teams and external providers to resolve order and delivery issues
• Processing orders through a custom internal system
• Providing real-time support to field staff, ensuring up-to-date communication and coordination
• Meeting and exceeding customer service level expectations
• Carrying out general administrative support for the wider team

Ideal Candidate:

• A confident and empathetic communicator with a professional telephone manner
• Strong organisational skills and high attention to detail
• Ability to work in a fast-paced environment and manage competing priorities
• Proactive and flexible with a strong sense of ownership over your role
• Proficient in Microsoft Office, especially Word and Excel
• Experience with Microsoft Dynamics or similar systems is a bonus
• Previous experience in customer care or administration, particularly within healthcare or medical supplies, is highly valued

Why Apply?

• Competitive hourly rate of €14.42
• Supportive team environment
• Immediate start available
• Valuable experience in the healthcare support sector

If you’re ready to make a real difference and thrive in a dynamic customer care setting, we‘d love to hear from you. Apply now to join a team that truly cares.